New and replacement bins
Waste collection while waiting for a new bin
If a new or replacement bin has been ordered and you are paying Council Tax and living in the property. You can present up to 4 bags of general waste and unlimited numbers of bags of recycling for collection on your collection day. This is until your new bins are delivered.
We cannot collect bags filled with green waste example -
- grass
- shrubs
- leaves
As this will contaminate the brown bin waste collection vehicle. You can dispose of this material at the household waste recycling centre until your bins are delivered.
Use the below form to -
- replace a damaged bin
- replace a lost or stolen bin
- swap a bin that is too large or too small
- request an additional bin if you are a large family or have medical needs
- get a bin removed from your home
Delivery
Bin deliveries will take place between 7am and 5pm on your delivery date. You do not need to be in your property at the time of the delivery.
Bins will be left within the boundary of your property if access is available. If access is not possible, the bins will be left outside the property boundary.
We cannot deliver or remove bins from tenfoots.
Request a new bin (opens in a new window)
Cancellations
If you want to cancel your new bin delivery, submit the request more than 48 hours before the arranged appointment time.
Cancel a bin delivery (opens in a new window)
Service failures
We are sorry if your bin has not been delivered or removed on your appointment date. Notify us using the service failure form and we will get it resolved as quickly as we can.
Report a bin delivery or removal failure (opens in a new window)
New build properties
We deliver bins to new build properties free of charge.
Once a property is registered for Council Tax, the department notify the Waste Management team. Once informed, you will have new bins delivered and receive a waste welcome pack.