Your feedback
If you are unhappy with your experience of adult social care, it is important that you tell us. It gives us the opportunity to put it right and to make sure our systems are improved.
If you are unhappy with a service you receive from a support or care provider, including a -
- care home
- day care provider
- home care agency
we would encourage you to talk to them directly in the first instance. If you do not feel able to do this, are unhappy with their response, or would prefer to talk to us about it, you can contact us by completing the online form -
Submit feedback (opens in new window)
Alternatively you can write to -
Contact Co-ordinator
Adult Social Care
Strategic Service Development Team
Warehouse 8
Guildhall Road
Hull
HU1 1HJ
We aim to handle all feedback as quickly and informally as possible. When you contact us, we will need to know what happened and what you think could be done to put things right. Most of the feedback we receive is resolved informally. This is by discussing the problem with a member of staff.
You will receive an acknowledgement email or letter within 3 working days. This is to confirm any investigation timescales.
If you can talk to the managers who deliver your service, this is often the quickest and best way to get a problem resolved. The managers and staff work hard to make sure that issues are responded to quickly and resolved at this stage wherever possible.
We hope we can work with you to resolve your feedback. If you are not satisfied with the outcome following the investigation, you may wish to contact the Local Government and Social Care Ombudsman.
You can also contact the Care Quality Commission if you have any general concerns about the standard of care provided.
If you have any views on the Annual Report then contact us ASCCustomerfeedback@hullcc.gov.uk.