Annual complaints performance
Information regarding complaints performance is considered annually by the Audit Committee.
The Member responsible for complaints is Councillor Dad.
You can access copies of the most recent reports below -
Report to Audit Committee 2022 to 2023
Report to Audit Committee 2023 to 2024
Customer feedback reports
We publish monthly feedback statistics. This data includes all corporate feedback and Adult Social Care complaints received by the Council.
Housing Ombudsman Complaint Code Self-Assessment
We are compliant with the Housing Ombudsman’s Complaint Handling Code.