Since the introduction of Academies, we no longer handle complaints about schools.
Each school has their own complaints procedure which needs to be followed. This process is -
Stage one
You should raise any complaints with the teacher or member of staff concerned.
Stage 2
If this cannot be resolved at stage one, the issue should be raised as a complaint to the head teacher.
Stage 3
If you are still unhappy at the outcome, you should formally complain in writing to the Governing Body. They will set up a complaints hearing. There you can present your concerns about how the complaint has been dealt with at the previous stages.
If after these stages you remain unhappy, you have the option to complain to the Secretary of State for Education.
Department for Education
Castle View House
East Lane
Runcorn
Cheshire
WA7 2GJ
You can also use their helpline for advice - 03700 002 288
The Local Authority does have a responsibility to investigate complaints about the curriculum. There are alternative procedures for complaints relating to -
- school admissions
- exclusions
- SEN (Special Educational Needs)