Aids and adaptation issues

Equipment

I have equipment provided by Adult Social Care and Health from Mediquip that I no longer need -

You can contact Mediquip on 01482 249 057 and they will arrange collection.

I have equipment that is broken, including repairs to wheelchairs -

You can contact Mediquip on 01482 249 057 and they will arrange a repair.

I am a council tenant and my shower adaptation or wash dry toilet is broken -

This needs to be reported on 01482 300 300 as a repair.

I have a stair lift I no longer need -

If you are a council tenant, you can email us at HS-CSDPA@hullcc.gov.uk.

If you are a private tenant or homeowner, you can email us at private.housing@hullcc.gov.uk.

Stairlifts fitted up to and including Monday 31 March 2025 were installed by Handicare stair lifts UK. They will remain under warranty for 2 years for council properties and 5 years for private properties.

Stiltz install through floor lifts. Warranty for both stairlifts and through floor lifts is 2 years for council properties. It is 5 years for private properties.

Lift not working

My stair lift is not working

If the stair lift is -

  • still under warranty with Handicare stair lifts UK, contact them on 03700 118 282
  • not under warranty, contact Pickering Lifts on 01482 352 996

My through floor lift is not working

If the through floor lift is –

  • still under warranty with Stiltz, contact them on 0808 258 7568
  • not under warranty contact Pickering Lifts on 01482 352 996

Disabled Facilities Grant Warranties

When the stair lift or through lift was installed, it will have had a maintenance and repair warrantee provided as part of the grant. After this period, the householder handles arranging and funding any maintenance and repairs. Pickering Lifts can help in this case.