What happens next
We will contact you within 4 working days to discuss the issue and agree on a course of action. We will then contact the person being complained about to inform them that a complaint has been made against them. This will be either by letter or a visit.
We will not divulge details of the person who has complained against them.
This gives them the chance to stop the problem before we consider more formal action.
Formal action
For formal action to be taken, we need to identify that the problem is a statutory nuisance.
For a noise to be classed as a statutory nuisance it needs to be shown that it is more than irritating or annoying. It must unreasonably prevent you from enjoying normal activities in your home.
For us to identify that a complaint is statutory nuisance we will need to gather evidence.
We are unable to decide only based on what you have said.