Hull City Council housing and neighbourhood management process personal information. This is to manage tenancies as a social landlord and deliver neighbourhood management. This includes the following purposes -
- to maintain a Housing Register and waiting list
- to provide housing advice to residents
- to manage tenancies and housing stock including repairs and maintenance
- to determine homeless presentations
- for adaptations and disabled facilities grants
- to support victims and tackle perpetrators of antisocial behaviour
- to support domestic abuse victims. This includes the perpetrator and children’s services. The Multi Agency Risk Assessment Conference is involved for high risk cases
- to reduce the risk of radicalisation and offer support to those who are at risk of harm
- to manage the council-owned traveller sites
- working with community groups for example, Tenants and Residents Groups or neighbourhood watch
We also use information to improve our services in order to meet the needs of our tenants and residents.
Contact us -
By post -
FREEPOST RSJC-KKBE-ABXZ
HomeSearch
Hull City Council
Hull
HU1 2AA
By telephone - 01482 300 300
By email - info@hullcc.gov.uk
To deliver these services, we may process the following types of information -
- personal information such as full name and date of birth
- location data such as full residential address
- characteristics such as ethnicity, sex, religion
- contact details such as email address, telephone number
- photographs for identification purposes
- bank details for invoicing and payments
- information relating to health
- information from police records for individuals who we are working. This can also involve those we have worked with
- attendance and behaviour information from schools and academies
We receive information from -
- customers
- other council departments. This includes KWL. KWL is a wholly owned subsidiary of the council, providing repairs and maintenance
- professionals at other organisations including -
- GPs
- health
- police
- probation
- current and previous housing providers
- members of the public
We process personal information to deliver our public functions as a local authority. We work with customers to -
- assess their housing needs
- provide housing advice
- assist applicants with the bidding process
- nominate applicants to other social landlords where the applicant asks us to
- assist those making successful bids with the pre-tenancy and sign up process
We have statutory obligations to deliver housing and homelessness services. There are legal obligations to safeguard the welfare of applicants and other persons. They are also to prevent and detect fraud in order to protect public funds.
Our legal bases for the processing of personal and special category data are –
- GDPR Article 6(1)(a) – the data subject has given consent to the processing of his or her personal data for one or more specific purposes
- GDPR Article 6(1)(b) – processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
- GDPR Article 6(1)(c) – processing is necessary for compliance with legal obligation to which the Hull City Council is subject
- GDPR Article 6(1)(d) – processing is necessary in order to protect the vital interests of the data subject or another natural person
- GDPR Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest in the exercise of official authority vested in the controller
- GDPR Article 9(2)(a) - the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where Union or Member State law provide that the prohibition referred to in paragraph 1 may not be lifted by the data subject
- GGPR Article 9(2)(g) - processing is necessary for reasons of substantial public interest, on the basis of Union or Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject
The following legislation provide legal bases for the processing –
- Housing Act 1985
- Housing Grants Construction and Regeneration Action 1996
- Housing Act 1996 as amended by the Homelessness Act 2002 and Homeless Reduction Act 2017
- Crime and Disorder Act 1998
- Anti-Social Behaviour Act 2003
- Anti-Social Behaviour, Crime and Policing Act 2014
- Regulation of Investigatory Powers Act 2000
- Serious Crimes Act 2015
- Domestic Violence, Crime and Victims Act 2004
- Counter-terrorism and Security Act 2015
Information sharing –
We may disclose your information to others. This is where necessary either to follow legal obligations or as permitted by Data Protection legislation.
We may share it with other public service bodies. This includes -
- social services teams
- the police
- private and registered social landlords within the local area
- other local authorities
We may confirm periods of residence in a council property with utilities providers. This is to ensure bills can be correctly apportioned.
We will only disclose your information to any other third party if we are legally required to do so. Or where we believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations. This includes for marketing or sales purposes. Your personal information will not be used for any commercial use without your express prior consent.
Data retention -
We keep current or live housing applications for as long as that application remains live. This is even if the applicant is not actively bidding for properties. We keep cancelled or closed applications for 6 months. Where an application results in a council tenancy the details will be transferred to the housing tenancy file. It is retained for 12 years from the end of the tenancy.
More details about how Hull City Council uses personal information is on our website.
If you want more details about how we use your personal information or wish to complain, contact –
Hull City Council
Information Governance Team
The Guildhall
Hull
HU1 2AA
email - Information@hullcc.gov.uk
telephone - 01482 300 300
In the first instance, raise any issues or complaints with the council. If we are unable to resolve matters to your satisfaction, you have the right to complain to the regulator –
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 local rate or 01625 545 745 if you prefer to use a national rate number.
Online enquiries - https://ico.org.uk