Bus pass hot listing
We will electronically cancel your bus pass and 'hotlist' it if it is no longer valid for travel.
There are a number of reasons why a bus pass may be cancelled -
- if you have previously reported your pass as lost or stolen and it has been replaced, make sure you use only your most recent pass. Destroy any older ones
- if we have contacted you requesting proof of continued eligibility and you have not provided it
- if your pass has been used inappropriately, for example by a family member or friend
If a hot listed pass is presented for travel, it will be rejected by the pass reader as it is not a valid card. You will be asked to pay the fare for your journey and will have to hand over your bus pass, to be returned to us. This is to reduce the number of cancelled passes in circulation.
If you believe you are still eligible for free travel, contact the Concessionary Bus Passes Team as soon as possible.
You will need to pay for travel until you receive your replacement bus pass.