Parked or loading in a restricted street where waiting and loading restrictions are in force.
If you believe the reason for your Penalty Charge Notice (PCN) does not fall into the criteria provided, you can Challenge your PCN.
Alternatively, if you pay your PCN within 14 days of the date on your ticket, you will pay the lower amount shown on the ticket or letter.
What you need to know before challenging your PCN
Blue badge holders are not permitted to park when a loading ban is in force.
- 2 yellow chevrons indicate no loading at any time
- 1 yellow chevron indicates a loading or unloading ban at certain times of the day. Drivers should check nearby signs to confirm this
You will need to provide a copy of both the front side and the rear photo side of the badge. Make sure that the details on the badge are clearly visible.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Loading or unloading while a loading ban is in force is prohibited.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Goods delivery vehicles are still required to observe the parking regulations and are not permitted to load or unload when a loading ban is in force.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
Red PEP holders are not permitted to park where a loading ban is in force.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If your vehicle has broken down, you are expected to remain with your vehicle until you have arranged for recovery. If this is the case, we may consider your challenge.
You will need to provide us with a copy of your receipt from either the recovery service provider or garage, within 14 days of receiving your Penalty Charge Notice (PCN).
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
It is not legally required that these lines always be in excellent condition, according to Regulation 11 of the Traffic Signs Regulations and General Directions. It is a matter of degree and fact. It is unrealistic to expect councils to repaint the lines every time utility work or road maintenance damage the surface of the road or cause little detours.
The true question is whether the condition or quality of the lines when parking makes it obvious to the driver that a restriction is in effect. For several reasons, lines can get faded and worn, but they are still legally binding if the driver is required to admit to themselves that, despite the flaw, the yellow lines are still visible.
We may take your challenge into consideration if you think the line conditions were so bad that you did not realise you were parking on lines.
You will need to provide photographic evidence of the lines where your vehicle was parked when the Penalty Charge Notice (PCN) was issued. The photos must be -
- in colour and clearly show the lines in question
- clearly show the surrounding area to prove that this is the same location where your vehicle was parked
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you have been involved in a medical emergency, we may consider your challenge.
You will need to provide a letter from a health professional who treated you or a passenger directly after the event.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
There is no requirement for double yellow lines to be accompanied by a sign. Double yellow lines are in force 24 hours a day, 7 days a week.
There is a requirement for 1 kerb marking to be accompanied by a sign.
If you were parked on a single yellow line and there was no sign, we may consider your challenge.
You will need to provide pictures of the street which shows there are no signs.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.