If you believe the reason for your Penalty Charge Notice (PCN) does not fall into the criteria provided, you can Challenge your PCN.
Alternatively, if you pay your PCN within 14 days of the date on your ticket, you will pay the lower amount shown on the ticket or letter.
What you need to know before challenging your PCN
If you were using a Blue Badge while parked in one of our car parks, you are still required to purchase and clearly display a pay and display ticket, unless otherwise indicated on the parking charges tariff. Alternatively, a discounted season ticket must be displayed alongside your Blue Badge. If either of these conditions were met, we may review your challenge.
- If you had a valid pay and display ticket or a discounted season ticket but your Blue Badge was not clearly visible, you need to show a copy of the front and reverse of your badge, ensuring that all details are visible
- If your Blue Badge was displayed but your pay and display ticket or discounted season ticket was not clearly visible, you will need to provide a copy of the relevant ticket, showing either the expiry time and date or, for a season ticket, the expiry date.
You will need to provide a copy of both the front side and the rear photo side of the badge. Make sure that the details on the badge are clearly visible.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you have been involved in a medical emergency, we may consider your challenge.
You will need to provide a letter from a health professional who treated you or a passenger directly after the event.
Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
You are not allowed to load or unload goods whilst in a car park. You must have a valid Blue Badge displayed, and either, a valid -
- pay and display ticket
- season ticket
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
We may consider your challenge if both Penalty Charge Notices (PCN) were -
- issued on the same day
- issued on the same street on the same day
- issued under the same contravention.
You will need to provide -
- your vehicle registration number
- the KH reference number printed on the second Penalty Charge Notice that was issued.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you think that your vehicle has been cloned, you need to report this to the police as soon as possible.
We may consider your challenge.
You will need to provide us with evidence that you or your vehicle was not present when the Penalty Charge Notice was issued a -
- coloured photo showing the make and model of the vehicle
- colour photo showing the registration number of the vehicle
- police crime reference number relate to the cloning of your vehicle
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you were parked in a designated disabled persons parking place and there were no signs, we may consider your challenge. You should provide photographs showing this.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.