How to make a claim
Due to high volumes of applications and limited availability over the Christmas period, any new applications may not be completed until the new year.
Alternative assistance may be available from -
- Immediate financial help
- Citizen's Advice
- 01482 300 303
To make a claim, you will need to complete the form online.
Answer the questions in the form carefully and accurately. Each application is checked and may be rejected if you do not meet basic qualifying conditions. Or if you have not fully completed the form. You may be notified by SMS text message if your application is rejected for this reason.
Apply for a Crisis Payment (link opens in a new tab)
- telephone 01482 300 303
- visit a Customer Service Centre