What will happen next
Complaint process
You will receive an acknowledgment that your complaint has been received and allocated to an Enforcement Officer to investigate.
We will try to trace the driver or operator concerned. They will be allowed to respond to the complaint. All evidence will be looked at. We will decide what further action should be taken.
Once a decision has been made, you will be notified of the outcome.
Outcome
For all complaints, there has to be enough evidence to enable us to take further action. This often means there being witnesses, or some other form of evidence like CCTV, video or audio evidence.
Where we have enough evidence to prove the complaint and dependent upon the nature of the complaint, we can either -
- prosecute the driver
- review the driver's licence
- warn the driver about their behaviour
The action we take depends on a number of things. For example -
- if the complaint is not a criminal offence, we won't be able to prosecute
- if there is not enough evidence, we are unlikely to be able to take further action
- we might record details on the driver's file. We may look at the matter again if we receive more complaints that are similar in nature