Complaints resulting in court action
For complaints which will result in court action, we will need witness statements from everyone who was there at the time of the incident. If you don't want to provide a witness statement, we won't be able to take the case to court. It will then be dealt with in a less formal manner.
Unable to enforce the offence
If we cannot enforce the offence, the complainant will be advised to refer it to the Police or relevant enforcement agency. In such cases, any licence review will usually be postponed until the Police have completed their investigation and closed the incident. This may mean waiting to see if the licence holder is convicted.
If the allegation requires interim steps, we might suspend the licence. This is pending the completion of the police investigation.
How long will it take
The process of tracing and interviewing the driver, along with preparing evidence can take time.
We will acknowledge your complaint within 3 working days.
If we need more information or a witness statement, we will contact you. We will arrange an appointment.
Once our investigation is complete, we will inform you of the outcome.